I arrived at the bus stop 5 minutes before the scheduled departure time. I was pleased to see my former student and we chatted while queuing. My smiling turned into frowning when I saw two women placing themselves before the more than ten persons already in line.
I was shocked not only because they jumped the queue but that no one said anything. Less than a minute later, three women did the same thing. I whispered to my student that it was unacceptable and we should say something. He turned red and apologised on behalf of the French people in France.
I often witness queue jumping (or cutting) in France and was a direct victim of it several times. I haven’t forgotten the first time I experienced this. Coming from Australia, where falling in line for everything and in everywhere is a natural behaviour, my first year in France was quite a shock. While queuing in a local bakery, a well-groomed woman bypassed me and 5 other persons. Stunned and a bit angry, I put together a few French words alerting the man in front of me. Unfortunately, he said “ça va, j’ai le temps” (it’s all right, I’ve time). I couldn’t believe what I heard. It wasn’t a question regarding time! It’s about respect and courtesy!
The female queue jumper didn’t apologise and walked out proudly, as if she was the centre of the world. I was so disappointed that I gave a minute sermon to my two-year-old son (who was in his pram) on respect, discipline and social manners. He understood nothing, of course; but, I knew there was at least one person in that bakery who worked out the message I tried to impart.
For me, falling in line for goods and services is about fairness and civility, as popularised in the adage “First come, first serve.” When this norm is broken, there’s individual disgust that can lead to social disharmony. There have been incidents of individuals hurting each other because of perception of fairness related to queuing.
I’d also experienced something related to queuing that was as annoying but not so straightforward. While at the cinema, a woman queued for her daughter and her friends. I didn’t expect it and was taken by surprise when she left and wished the girls a good time. Is it right for a person to hold a spot for another (or a group)? How about paying someone to do it for us?
In western countries, like the UK and Canada, standing in line while waiting for goods and services in shops, government offices and everywhere is an expected human trait and behaviour. In France (also a western nation), however, this seems to be more of an individual prerogative.
Italy is another western country where non-queuing is a cultural phenomenon. As The Local (https://www.thelocal.it/20150410/my-italian-habits-that-foreigners-just-dont-get seen on 15/10/17) has stated, “We’re not into queuing. We don’t queue, we just stand close to one another until we see an opportunity to overtake you. But for Italians, it’s perfectly normal! Arm yourself with a lot of patience, or download a game on your phone – and don’t get offended by nudges, they most probably didn’t mean it.”
In India, Shefaly Yogendra has this to say: “Queues are for societies that at least have a pretence of egalitarianism. India is hierarchical and none misses a chance to impose their authority over the next person, the commonest phrase being — Do you know who I am?” (https://www.quora.com/Why-are-people-in-India-generally-disrespectful-of-forming-straight-lines-when-queueing-up-for-something seen 15/10/17).
For queue believers (like me), line jumpers or by-passers/cutters are annoying and unpleasant; so, what shall we do?
(I’m posting this from Cap d’Agde in France where I’m participating in a 7-day international chess tournament. So far, I’ve more losses than wins; but this doesn’t matter as what’s important is how I play and progress. The best part of this event is the nightly game between Karpov/Russia and Vaisser/France).